What's Your Problem?: Identifying and Solving the Five Types of Process Problems
Autor Kicab Castaneda-Mendezen Limba Engleză Paperback – 3 dec 2012
Arguing that there are only five types of process problems, the book explains that the Six Sigma methodology—define, measure, analyze, improve, control (DMAIC)—can be vastly simplified for learning, applying, teaching, and mentoring. It identifies the five types of process problems and describes how to solve them using a three-step procedure:
- Identify the type of problem
- Find the root cause
- Address the root cause
- Facilitates the application of Lean and Six Sigma principles to both self-learning and teaching others process improvement
- Presents time-tested methods to help you reduce start-to-finish improvement/project times
- Identifies techniques that can shorten the time it takes to complete projects, reduce documentation of projects, and increase overall understanding of your projects
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Specificații
ISBN-13: 9781466552692
ISBN-10: 1466552697
Pagini: 169
Ilustrații: 12 black & white illustrations
Dimensiuni: 178 x 251 x 15 mm
Greutate: 0.32 kg
Editura: PRODUCTIVITY PR INC
ISBN-10: 1466552697
Pagini: 169
Ilustrații: 12 black & white illustrations
Dimensiuni: 178 x 251 x 15 mm
Greutate: 0.32 kg
Editura: PRODUCTIVITY PR INC
Public țintă
Practitioners and students of Lean and Six Sigma.Cuprins
SINGLE UNIT PROCESS IMPROVEMENT
Principle
Learning
Delay-Caused Defect
How to Identify Delay-Caused Defects
How to Find Root Causes of Delay-Caused Defects
Delay Due to Flow Stopping
Delay Due to Rework
Delay Due to Nonvalue-Added Actions
Delay Due to Slow Value-Added Actions
How to Address Delay-Caused Defects
How to Address Delay Due to Flow Stopping
How to Solve Delay Due to Rework
How to Address Delay Due to Nonvalue-Added Actions
How to Address Delay Due to Slow Value-Added Actions
Delay Example 1
1) Identify Delay-Caused Defect
2) Find Delay Root Causes
3) Address Delays
Delay Example 2
1) Identify Delay-Caused Defect
2) Find Delay Root Causes
3) Address Delays
Delay Example 3
1) Identify Delay-Caused Defect
2) Find Delay Root Causes
3) Address Delays
Control to Sustain Performance
What You Can Do Now
Endnotes
Error-Caused Defect
How to Identify Error-Caused Defects
How to Find Root Causes of Error-Caused Defects
How to Address Error-Caused Defects
Error-Caused Defect Example 1
1) Identify Error Defect
2) Find Error Root Cause
3) Address Error
Error-Caused Defect Example 2
1) Identify Error Defect
2) Find Error Root Cause
3) Address Error
What You Can Do Now
Suboptimality-Caused Defect
How to Identify Suboptimality-Caused Defects
How to Find Root Causes of Suboptimality-Caused Defects
Design of Experiment (DOE)
Data Collection
Data Analysis
How to Address Suboptimality-Caused Defects
Suboptimality Example
1) Identify Suboptimality-Caused Defect
2) Find Suboptimality Root Causes
3) Address Suboptimality
What You Can Do Now
Endnotes
Unpredictability-Caused Defect
How to Identify Unpredictability-Caused Defects
How to Find Root Causes of Unpredictability-Caused Defects
How to Address Unpredictability-Caused Defects
Unpredictability Example
1) Identify Unpredictability-Caused Defect
2) Find Unpredictability Root Causes
Prediction Model
3) Addressing Unpredictability
What You Can Do Now
Personal Reason-Caused Defect
How to Identify Personal Reason-Caused Defects
How to Find Root Causes of Personal Reason-Caused Defects
How to Address Personal Reason-Caused Defects
Personal Reason Example 1
1) Identify Personal Reason Defect
2) Find Personal Reason Root Cause
3) Address Personal Reason Root Cause
Personal Reason Example 2
1) Identify Personal Reason Defect
2) Find Personal Reason Root Cause
3) Address Personal Reason Root Cause
What You Can Do Now
MULTIPLE UNIT PROCESS IMPROVEMENT
Principle
Leveling
Chronic Problems
Critical Thinking
Informative Decision Making
Critical Thinking Questions
Information
Tools
Example
Summary
How Do I Know I Have a Process Performance Problem?
Requirement: Identifying Value
Current (Baseline) Process Performance
Random Sampling
Process Capability
Desired Process Performance
The Gap
Worthiness of Closing the Gap
Prioritization
Summary
Endnotes
How to Know the Root Cause
Problem Type: Classifying Potential Problems
Causal Relationships by Problem Type
Evidence Confirming the Relationship between Cause and Process Performance
Delay
Error
Suboptimal Setting
Correlation
Causation
Optimization
Unpredictability
Personal Reason
Measurement Error
Summary
Endnotes
How Does the Proposed Solution Work?
Process Change to Close the Gap
Process Changes with Mistake-Proofing to Address Root Cause
Process Changes with Controls to Sustain Improved Performance
Summary
How to Know When to Improve Again
Defect Occurs
Change in Process Performance
Change in Stability
Summary
Endnotes
Designing Processes
Principle
Methodology
How Do I Know I Have a Process Performance Problem?
How Do I Know the Root Cause?
How Do I Know I Have a Sustainable Solution?
How Do I Know When I Can Improve Again?
TEACHING PROBLEM SOLVING
Principle
Learning Theories
Purpose of Teaching
Course Structure for Optimal Learning
Empirically Based Teaching Philosophy
Course Structure
Curricula
Suboptimality and Unpredictability Courses
Personal Reason Course
Summary
Endnotes
Three-Step Procedure Lessons
Lesson 1: Five Process Problems
Lesson 2: Requirements
Lesson 3: Delays
Lesson 4: Errors
Lesson 5: Suboptimality
Lesson 6: Unpredictability
Lesson 7: Personal Reason
Critical Thinking Lessons
Lesson 8: Critical Thinking
Lesson 9: Delays
Lesson 10: Errors
Lesson 11: Suboptimality
Lesson 12: Unpredictability
Lesson 13: Personal Reason
Lesson 14: Design
Mentoring
Preparation
Approach
Summary
Recap
Index
Principle
Learning
Delay-Caused Defect
How to Identify Delay-Caused Defects
How to Find Root Causes of Delay-Caused Defects
Delay Due to Flow Stopping
Delay Due to Rework
Delay Due to Nonvalue-Added Actions
Delay Due to Slow Value-Added Actions
How to Address Delay-Caused Defects
How to Address Delay Due to Flow Stopping
How to Solve Delay Due to Rework
How to Address Delay Due to Nonvalue-Added Actions
How to Address Delay Due to Slow Value-Added Actions
Delay Example 1
1) Identify Delay-Caused Defect
2) Find Delay Root Causes
3) Address Delays
Delay Example 2
1) Identify Delay-Caused Defect
2) Find Delay Root Causes
3) Address Delays
Delay Example 3
1) Identify Delay-Caused Defect
2) Find Delay Root Causes
3) Address Delays
Control to Sustain Performance
What You Can Do Now
Endnotes
Error-Caused Defect
How to Identify Error-Caused Defects
How to Find Root Causes of Error-Caused Defects
How to Address Error-Caused Defects
Error-Caused Defect Example 1
1) Identify Error Defect
2) Find Error Root Cause
3) Address Error
Error-Caused Defect Example 2
1) Identify Error Defect
2) Find Error Root Cause
3) Address Error
What You Can Do Now
Suboptimality-Caused Defect
How to Identify Suboptimality-Caused Defects
How to Find Root Causes of Suboptimality-Caused Defects
Design of Experiment (DOE)
Data Collection
Data Analysis
How to Address Suboptimality-Caused Defects
Suboptimality Example
1) Identify Suboptimality-Caused Defect
2) Find Suboptimality Root Causes
3) Address Suboptimality
What You Can Do Now
Endnotes
Unpredictability-Caused Defect
How to Identify Unpredictability-Caused Defects
How to Find Root Causes of Unpredictability-Caused Defects
How to Address Unpredictability-Caused Defects
Unpredictability Example
1) Identify Unpredictability-Caused Defect
2) Find Unpredictability Root Causes
Prediction Model
3) Addressing Unpredictability
What You Can Do Now
Personal Reason-Caused Defect
How to Identify Personal Reason-Caused Defects
How to Find Root Causes of Personal Reason-Caused Defects
How to Address Personal Reason-Caused Defects
Personal Reason Example 1
1) Identify Personal Reason Defect
2) Find Personal Reason Root Cause
3) Address Personal Reason Root Cause
Personal Reason Example 2
1) Identify Personal Reason Defect
2) Find Personal Reason Root Cause
3) Address Personal Reason Root Cause
What You Can Do Now
MULTIPLE UNIT PROCESS IMPROVEMENT
Principle
Leveling
Chronic Problems
Critical Thinking
Informative Decision Making
Critical Thinking Questions
Information
Tools
Example
Summary
How Do I Know I Have a Process Performance Problem?
Requirement: Identifying Value
Current (Baseline) Process Performance
Random Sampling
Process Capability
Desired Process Performance
The Gap
Worthiness of Closing the Gap
Prioritization
Summary
Endnotes
How to Know the Root Cause
Problem Type: Classifying Potential Problems
Causal Relationships by Problem Type
Evidence Confirming the Relationship between Cause and Process Performance
Delay
Error
Suboptimal Setting
Correlation
Causation
Optimization
Unpredictability
Personal Reason
Measurement Error
Summary
Endnotes
How Does the Proposed Solution Work?
Process Change to Close the Gap
Process Changes with Mistake-Proofing to Address Root Cause
Process Changes with Controls to Sustain Improved Performance
Summary
How to Know When to Improve Again
Defect Occurs
Change in Process Performance
Change in Stability
Summary
Endnotes
Designing Processes
Principle
Methodology
How Do I Know I Have a Process Performance Problem?
How Do I Know the Root Cause?
How Do I Know I Have a Sustainable Solution?
How Do I Know When I Can Improve Again?
TEACHING PROBLEM SOLVING
Principle
Learning Theories
Purpose of Teaching
Course Structure for Optimal Learning
Empirically Based Teaching Philosophy
Course Structure
Curricula
Suboptimality and Unpredictability Courses
Personal Reason Course
Summary
Endnotes
Three-Step Procedure Lessons
Lesson 1: Five Process Problems
Lesson 2: Requirements
Lesson 3: Delays
Lesson 4: Errors
Lesson 5: Suboptimality
Lesson 6: Unpredictability
Lesson 7: Personal Reason
Critical Thinking Lessons
Lesson 8: Critical Thinking
Lesson 9: Delays
Lesson 10: Errors
Lesson 11: Suboptimality
Lesson 12: Unpredictability
Lesson 13: Personal Reason
Lesson 14: Design
Mentoring
Preparation
Approach
Summary
Recap
Index
Notă biografică
Kicab Castaneda-Mendez is a business and process improvement professional with 30 years experience as an internal and external consultant to manufacturing, service, healthcare, government, and nonprofit organizations from 21 industries on five continents. He has authored two books and more than 35 articles, spoken at more than 25 conferences, and given more than 50 conference workshops on theory, tools, and applications on achieving performance excellence. He has taught several thousand people at every level from hourly to CEOs and has helped improve processes in the supply chain (marketing, vendors, R&D, engineering, QA/RA, manufacturing, sales), support functions (logistics, HR, IT, legal, finance), and management. He is a three-year Baldrige examiner and five-year Connecticut Award for Excellence senior examiner and trainer. Castaneda-Mendez is a GE-certified Master Black Belt, MBB/BB/GB trainer, and facilitator. He has two master’s degrees (statistics and mathematics), a triple major bachelor’s degree (mathematics, philosophy, and psychology), and a permanent Secondary teaching Certificate (mathematics) all from The University of Michigan.