Virtual Reference Training: The Complete Guide to Providing Anytime, Anywhere Answers
Autor American Library Associationen Limba Engleză Paperback – 2010
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Specificații
ISBN-13: 9780838908761
ISBN-10: 0838908764
Pagini: 160
Dimensiuni: 212 x 274 x 10 mm
Greutate: 0.4 kg
Ediția:New.
Editura: American Library Association
Colecția ALA Editions
Locul publicării:Chicago, IL, United States
ISBN-10: 0838908764
Pagini: 160
Dimensiuni: 212 x 274 x 10 mm
Greutate: 0.4 kg
Ediția:New.
Editura: American Library Association
Colecția ALA Editions
Locul publicării:Chicago, IL, United States
Descriere
In a training program that promises to make any library staff member--regardless of education or experience--comfortable and proficient in providing virtual reference, expert educator-librarians Hirko and Ross detail:
- 14 core competencies designed to foster consistent service
- Hands-on activities and exercises--online, face-to-face, collaborative and solo
- Learning activities that take the end-users' perspective
- Tools for developing a curriculum
- 14 core competencies designed to foster consistent service
- Hands-on activities and exercises--online, face-to-face, collaborative and solo
- Learning activities that take the end-users' perspective
- Tools for developing a curriculum