Understanding Emotional Intelligence – Strategies for Boosting Your EQ and Using it in the Workplace
Autor Frances Kay, Neilson Kiteen Limba Engleză Paperback – 3 noi 2011
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Specificații
ISBN-13: 9780749458805
ISBN-10: 0749458801
Pagini: 240
Dimensiuni: 139 x 216 x 13 mm
Greutate: 0.3 kg
Editura: Kogan Page
ISBN-10: 0749458801
Pagini: 240
Dimensiuni: 139 x 216 x 13 mm
Greutate: 0.3 kg
Editura: Kogan Page
Cuprins
Introduction
1 Emotional intelligence explained and illustrated
2 Emotional intelligence building blocks
3 Ten character traits of emotionally intelligent people and ten of those who are not
4 Emotions and their impact on work and life
5 Emotional intelligence and the roles people play
6 The evolution of an emotionally intelligent organization
7 Emotional intelligence blind spots
8 Persuasiveness in business
9 Emotional intelligence and 20 business situations you could face
Part A - Business effectiveness
Part B - Personal effectiveness in a business context
10 Emotional intelligence and the personal situations you face
11 The importance of emotional intelligence in the world of social media and mobile communications
12 Measuring your emotional intelligence
1 Emotional intelligence explained and illustrated
2 Emotional intelligence building blocks
3 Ten character traits of emotionally intelligent people and ten of those who are not
4 Emotions and their impact on work and life
5 Emotional intelligence and the roles people play
6 The evolution of an emotionally intelligent organization
7 Emotional intelligence blind spots
8 Persuasiveness in business
9 Emotional intelligence and 20 business situations you could face
Part A - Business effectiveness
Part B - Personal effectiveness in a business context
10 Emotional intelligence and the personal situations you face
11 The importance of emotional intelligence in the world of social media and mobile communications
12 Measuring your emotional intelligence
Recenzii
"…[R]eplete with examples and case studies… a comprehensive source of insight and information… this exploration of emotional intelligence is interesting, enjoyable, and...enlightening." - Robert Moskowitz, New York Journal of Books
Notă biografică
Frances Kay works with organizations in the field of research and corporate development. She is the author of Successful Networking and co-author of Tough Tactics for Tough Times and Understanding NLP.
Neilson Kite has been widely published in the media on business topics and recently undertook ground-breaking work for the United Nations’ International Trade Centre and the European Union. He is a regular speaker at national and international conferences on management, marketing and communications topics. He is the co-author of Understanding NLP.
Descriere
Understanding Emotional Intelligence covers self awareness, relationship management with colleagues, assessing and developing your emotional intelligence, habits of emotionally intelligent people, how to develop an emotionally aware organization, and using EQ as a management strategy.