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Understanding Emotional Intelligence – Strategies for Boosting Your EQ and Using it in the Workplace

Autor Frances Kay, Neilson Kite
en Limba Engleză Paperback – 3 noi 2011
Emotional intelligence, more than IQ and technical know-how, gives a valuable competitive edge to organizations and is crucial to the success of individuals. Used to its full advantage, emotional intelligence can improve relationships with vital business contacts to achieve your desired outcomes, help you perform better at interview and job applications and improve your decision making on a day to day basis. By applying the principles of emotional intelligence to the working environment and describing familiar situations in jargon-free language, Understanding Emotional Intelligence will show you how to negotiate more effectively, develop leadership skills, develop an emotionally aware organisation, use EQ as a management strategy, manage relationships with colleagues and develop your self-confidence. Featuring ten traits of emotionally intelligent people and including advice on social networking and communication, Understanding Emotional Intelligence provides clear and realistic guidance in a common sense way, helping you to make radical changes in the way you approach people, life and work.
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Specificații

ISBN-13: 9780749458805
ISBN-10: 0749458801
Pagini: 240
Dimensiuni: 139 x 216 x 13 mm
Greutate: 0.3 kg
Editura: Kogan Page

Cuprins

Introduction
1 Emotional intelligence explained and illustrated
2 Emotional intelligence building blocks
3 Ten character traits of emotionally intelligent people and ten of those who are not
4 Emotions and their impact on work and life
5 Emotional intelligence and the roles people play
6 The evolution of an emotionally intelligent organization 
7 Emotional intelligence blind spots
8 Persuasiveness in business
9 Emotional intelligence and 20 business situations you could face
Part A - Business effectiveness
Part B - Personal effectiveness in a business context
10 Emotional intelligence and the personal situations you face
11 The importance of emotional intelligence in the world of social media and mobile communications
12 Measuring your emotional intelligence

Recenzii

"…[R]eplete with examples and case studies… a comprehensive source of insight and information… this exploration of emotional intelligence is interesting, enjoyable, and...enlightening." - Robert Moskowitz, New York Journal of Books

Notă biografică


Frances Kay
works with organizations in the field of research and corporate development. She is the author of Successful Networking and co-author of Tough Tactics for Tough Times and Understanding NLP.

Neilson Kite has been widely published in the media on business topics and recently undertook ground-breaking work for the United Nations’ International Trade Centre and the European Union. He is a regular speaker at national and international conferences on management, marketing and communications topics. He is the co-author of Understanding NLP.

Descriere

Understanding Emotional Intelligence covers self awareness, relationship management with colleagues, assessing and developing your emotional intelligence, habits of emotionally intelligent people, how to develop an emotionally aware organization, and using EQ as a management strategy.