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The ROI of Human Capital: Measuring the Economic Value of Employee Performance

Autor Jac Fitz-Enz
en Limba Engleză Hardback – mar 2009
The lifeblood of any business enterprise is its people. Yet it wasn’t until the publication of the groundbreaking book The ROI of Human Capital that there was a reliable way to quantify the contributions of people to corporate profit. The second edition contains new material on topics including corporate outsourcing, developments in behavioral science, and advances in trending and forecasting that have dramatically changed the way organizations measure the bottom line effect of employee performance. Utterly up-to-date, this is the go-to resource for organizations performing the essential task of measuring the value of their people.
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Specificații

ISBN-13: 9780814413326
ISBN-10: 0814413323
Pagini: 336
Ilustrații: Illustrations
Dimensiuni: 165 x 234 x 29 mm
Greutate: 0.59 kg
Ediția:2 Rev ed.
Editura: McGraw-Hill Education LLC
Colecția Amacom
Locul publicării:United Kingdom

Cuprins









CONTENTS

 

PREFACE TO THE SECOND EDITION

PREFACE TO THE FIRST EDITION

 

CHAPTER 1: Human
Leverage

CHAPTER 2: How
to Measure Human Capital’s Contribution to Enterprise Goals

CHAPTER 3: How
to Measure Human Capital’s Impact on Processes

CHAPTER 4: How
to Measure Human Resources’ Value Added

CHAPTER 5: End-to-End
Human Capital Value Reports

CHAPTER 6: Human
Capital Analytics: The Leading Edge of Measurement

CHAPTER 7: Predictive
Analytics: Leading Indicators and Intangible Metrics

CHAPTER 8: How
to Measure and Value Improvement Initiatives Results

CHAPTER 9: Outsourcing:
A New Operating Model?

CHAPTER 10: How
to Change the Game

CHAPTER 11: Eleven
Principles, Seven Skills, and Five Metrics

 

INDEX

 

Textul de pe ultima copertă

The ROI of Human Capital has long been the most trusted book available on measuring the value of one’s employees. Drawing on years of research by the prestigious Saratoga Institute, this up-to-date second edition provides all-new metrics along with a thorough methodology for quantifying the contribution of human capital to corporate profit. This is the one guide you need to determine how to invest most effectively in your organization’s most valuable resource: its people.
Praise for the First Edition of The ROI of Human Capital:
 
“Well worth reading by more than the HR crowd. Solid business wisdom that allows for humanity and humor.”           — Booklist
 
“Essential reading for professionals, this book culminates years of quantitative and qualitative research, providing a breakthrough methodology for measuring the bottom-line impact of employee performance. . . . This well-written and authoritative guide is highly recommended for university and professional collections.”
    Choice
 
“The ROI of Human Capital is an ambitious venture into the world of employee performance measurement and improvement in economic value terms . . . a road­map for fundamental examination, assessment and strengthening of multi-faceted human performance.” — Canadian HR Reporter
 
“Fitz-enz brilliantly summarizes the key points of the basic measurement system. These brief comments can only begin to suggest the scope and depth of his eloquent and compelling analysis of an immensely complicated subject.”
    American Chamber of Commerce Executives
 
“An important new business book . . . The ROI of Human Capital will serve as an excel­lent reference and guidebook for HR professionals and business leaders, especially CEOs and CFOs, who need to understand how HR contributes to their bottom line. It can serve as a roadmap for HR professionals who want to plan their organizational strategy in a way that will be embraced by the executive team. This work will be invaluable as a framework for executive dialog on HR issues.”
            — HR Magazine

Notă biografică

Jac Fitz-Enz has been called “the father of human performance benchmarking.” He is founder of the Saratoga Institute, known worldwide for its pioneering research and reports on performance measurement and improvement, and of the consulting firm Human Capital Source.