The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance, 2E
Autor Tristan Boutros, Tim Purdieen Limba Engleză Paperback – noi 2018
The
definitive
guide
to
process
improvement
and
operational
excellence—now
fully
updated
This
thoroughly
revised
guide
offers
a
roadmap
for
businesses
to
improve
everything
from
IT
to
customer
service
processes
while
managing
organizational
changes.
You
will
discover
how
to
design
effective
process
improvement
structures,
organizations,
and
cultures
and
provide
faster
response
times,
better
service,
and
increased
agility.
The
Process
Improvement
Handbook:
A
Blueprint
for
Managing
Change
and
Increasing
Organizational
Performance,
Second
Editionequips
you
with
the
necessary
skills
to
deliver
consistent,
successful
outcomes.
The
book
provides
best
practices
for
implementation
and
serves
as
a
comprehensive
body
of
knowledge.
Chapters
new
to
this
edition
explore
the
functionality
of
new
platforms
and
tools
available
to
the
business
world.
•Previous
edition
won
a
2015
Axiom
Book
Award
for
best
business
theory
book
•Features
templates,
case
studies,
and
real-world
examples
•Written
by
a
pair
of
project
management
and
process
improvement
experts
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Specificații
ISBN-13: 9781260027068
ISBN-10: 1260027066
Pagini: 608
Ediția:2
Editura: McGraw Hill Education
Colecția McGraw-Hill Education
Locul publicării:United States
ISBN-10: 1260027066
Pagini: 608
Ediția:2
Editura: McGraw Hill Education
Colecția McGraw-Hill Education
Locul publicării:United States
Descriere
The definitive guide to process improvement and operational excellence—now fully updated
This thoroughly revised guide offers a roadmap for businesses to improve everything from IT to customer service processes while managing organizational changes. You will discover how to design effective process improvement structures, organizations, and cultures and provide faster response times, better service, and increased agility.
The Process Improvement Handbook: A Blueprint for Managing Change and Increasing Organizational Performance, Second Edition equips you with the necessary skills to deliver consistent, successful outcomes. The book provides best practices for implementation and serves as a comprehensive body of knowledge. Chapters new to this edition explore the functionality of new platforms and tools available to the business world.
•Previous edition won a 2015 Axiom Book Award for best business theory book
•Features templates, case studies, and real-world examples
•Written by a pair of project management and process improvement experts