Cantitate/Preț
Produs

The Customer Success Economy – Why Every Aspect Of Your Business Model Needs A Paradigm Shift

Autor N Mehta
en Limba Engleză Hardback – 29 iun 2020
If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate. The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer. * Shows leaders how their digital implementations will make them more Amazon-like * Helps you deliver recurring revenue * Shows you how to embrace customer retention * Demonstrates the importance of "churning" less Get that competitive advantage in the most relevant and important arena today--making and cultivating happy customers.
Citește tot Restrânge

Preț: 13137 lei

Puncte Express: 197

Preț estimativ în valută:
2517 2726$ 2158£

Carte disponibilă

Livrare economică 19 aprilie-03 mai
Livrare express 04-10 aprilie pentru 3177 lei

Preluare comenzi: 021 569.72.76

Specificații

ISBN-13: 9781119572763
ISBN-10: 1119572762
Pagini: 384
Dimensiuni: 160 x 232 x 28 mm
Greutate: 0.57 kg
Editura: Wiley
Locul publicării:Hoboken, United States

Descriere

If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate. This book will give examples and specifics of how companies can transform through Customer Obsession. This book will address the pains of transforming organizational charts, leadership roles and responsibilities and strategies, so the whole company works together in total service to the customer. It will give leaders an understanding of how their digital implementations will make them more Amazon-like, deliver recurring revenue, less churn and customer retention.


Notă biografică

NICK MEHTA is CEO of Gainsight, The Customer Success Company, leading a team of nearly 700 people who have created the Customer Success category that's currently taking over the SaaS business model worldwide. Nick has been named one of the Top SaaS CEOs by the Software Report three years in a row, and is the coauthor of Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue. ALLISON PICKENS has served as COO at Gainsight, an investor at Bain Capital, and a strategy consultant at BCG. One of the world's leading experts on the business transformation that accompanies shifting to the cloud, she has coached thousands of executives at public companies and startups alike. Allison has a degree in ethics, politics, and economics from Yale and an MBA from Stanford.

Cuprins