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Service Science – The Foundations of Service Engineering and Management

Autor RG Qiu
en Limba Engleză Hardback – 12 sep 2014
Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment Featuring an innovative and holistic approach, Service Science: The Foundations of Service Engineering and Management provides a new perspective of service research and practice. The book presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations; and controlling and managing the service lifecycles for competitive advantage. Utilizing a combined theoretical and practical approach to discuss service science, Service Science: The Foundations of Service Engineering and Management also features: * Case studies to illustrate how the presented theories and design principles are applied in practice to the definitions of fundamental service laws, including service interaction and socio-technical natures * Computational thinking and system modeling such as abstraction, digitalization, holistic perspectives, and analytics * Plentiful examples of service organizations such as automobile after-sale services, global project management networks, and express delivery services * An interdisciplinary emphasis that includes integrated approaches from the fields of mathematics, engineering, industrial engineering, business, operations research, and management science * A detailed analysis of the key concepts and body of knowledge for readers to master the foundations of service management Service Science: The Foundations of Service Engineering and Management is an ideal reference for practitioners in the contemporary service engineering and management field as well as researchers in applied mathematics, statistics, business/management science, operations research, industrial engineering, and economics. The book is also appropriate as a text for upper-undergraduate and graduate-level courses in industrial engineering, operations research, and management science as well as MBA students studying service management.
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Specificații

ISBN-13: 9781118108239
ISBN-10: 111810823X
Pagini: 336
Dimensiuni: 162 x 238 x 26 mm
Greutate: 0.68 kg
Editura: Wiley
Locul publicării:Hoboken, United States

Public țintă

Service Science: The Foundations of Service Engineering and Management is an ideal reference for practitioners in the contemporary service engineering and management field as well as researchers in applied mathematics, statistics, business/management science, operations research, industrial engineering, and economics. The book is also appropriate as a text for upper–undergraduate and graduate–level courses in industrial engineering, operations research, and management science as well as MBA students studying service management.

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"As a reference and or self-study for academics, professionals, and researchers in applied mathematics, statistics, business/management science, operations research, industrial engineering, and economics; as a textbook for MBA students interested in understanding service management; appropriate as a textbook for upper-level undergraduate and graduate students"--