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Service Level Management of Enterprise Networks: Artech House Telecommunications Library

Autor Lundy Lewis
en Limba Engleză Hardback – 1999
After Service Level Agreements (SLA) have been made between IT providers and consumers, expectations and services to be rendered vary widely and standardization is often fragmented. This examination of IT Service Management provides a framework for implementing and evaluating Service Level Agreements and helps the reader avoid common pitfalls. It seeks to deliver new methodology and techniques to improve SLAs, through discussion of SLM processes and architecture, but it also serves as a baseline against which to measure existing and future SLM programmes. The book examines research challenges, using real-world case studies, and discussing current tools and applications.
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Specificații

ISBN-13: 9781580530163
ISBN-10: 1580530168
Pagini: 286
Dimensiuni: 163 x 236 x 26 mm
Greutate: 0.69 kg
Editura: Artech House Publishers
Seria Artech House Telecommunications Library