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Salesforce Service Cloud For Dummies

Autor Jon Paz, T. J. Kelley
en Paperback – 28 apr 2015

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Specificații

ISBN-13: 9781119010685
ISBN-10: 1119010683
Pagini: 384
Dimensiuni: 190 x 234 x 19 mm
Greutate: 0.51 kg
Editura: Wiley
Locul publicării:Hoboken, United States

Public țintă

This book will serve as an instructional guide for employees or other business users using Salesforce Service Cloud regularly; IT or Support managers of a company that has just purchased Service Cloud; and Salesforce.com consultants.

Salesforce.com Service Cloud is estimated to have nearly 680,000 subscribers, and accounted for 27% of the company′s quarterly revenue in Q1 of 2014. Salesforce.com is predicting a 40% annual growth rate for the Service Cloud product, which is a faster growth rate than the flagship Sales Cloud product.