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Raving Fans!: The One Minute Manager

Autor Kenneth Blanchard, Sheldon Bowles
en Limba Engleză Paperback – 15 iun 1998

With a new foreword by Ken Blanchard

A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.

Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day – in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results.

Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature – not just a passing fad.

Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace – and turn their customers into raving, spending fans.

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Specificații

ISBN-13: 9780006530695
ISBN-10: 0006530699
Pagini: 160
Dimensiuni: 128 x 195 x 12 mm
Greutate: 0.1 kg
Ediția:New ed
Editura: HarperCollins Publishers
Colecția The One Minute Manager
Seria The One Minute Manager

Locul publicării:United Kingdom