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Cărți de Penni McLean-Conner

As the vice president of NSTAR, Penni McLean-Conner is responsible for overseeing the company's customer care organization. She's responsible for all customer services including customer inquiries, billing, metering, credit & collections, energy efficiency and energy services. Since joining NSTAR, the customer care team has improved customer service through initiatives around automated meter reading (AMR), customer relationship management (CRM), and customer self-service. Prior to joining NSTAR, McLean-Conner worked for 12 years with Duke Power in both electric operations and customer service.
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