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Humble Inquiry: The Gentle Art of Asking Instead of Telling

Autor Edgar H. Schein Lloyd James
en Limba Engleză CD-Audio – 2 dec 2014

"The key to effective communication"

Communication is essential in a healthy organization. But all too often when we interact with people especially those who report to us we simply tell them what we think they need to know. This shuts them down. To generate bold new ideas, to avoid disastrous mistakes, to develop agility and flexibility, we need to practice humble inquiry.

Ed Schein defines humble inquiry as the fine art of drawing someone out, of asking questions to which you do not know the answer, of building a relationship based on curiosity and interest in the other person. In this seminal work, Schein contrasts humble inquiry with other kinds of inquiry, shows the benefits humble inquiry provides in many different settings, and offers advice on overcoming the cultural, organizational, and psychological barriers that keep us from practicing it."

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Specificații

ISBN-13: 9781469029771
ISBN-10: 1469029774
Dimensiuni: 132 x 145 x 18 mm
Greutate: 0.11 kg
Editura: BLACKSTONE AUDIO BOOKS

Notă biografică

Edgar H. Schein is Sloan Fellows Professor Emeritus of Management at the Sloan School. He is one of the founders of the field of organization development and the concept of process consultation. He has authored numerous books, including Organizational Psychology and The Corporate Culture Survival Guide.