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General Managers

Autor John P. Kotter
en Limba Engleză Paperback – 26 mai 1986
In this unprecedented study of America's leading executives, John Kotter shatters the popular management notion of the effective "generalist" manager who can step into any business or division and run it. Based on his first-hand observations of fifteen top GMs from nine major companies, Kotter persuasively shows that the best manager is actually a specialist who has spent most of his or her career in one industry, learning its intricacies and establishing cooperative working relationships. Acquiring the painstaking knowledge and large, informal networks vital to being a successful manager takes years; outsiders, no matter how talented or well-trained seldom can do as well, this in-depth profile reveals. Much more than a fascinating collective portrait of the day-to-day activities of today's top executives, The General Managers provides stimulating new insights into the nature of modern management and the tactics of its most accomplished practitioners.
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Specificații

ISBN-13: 9780029182307
ISBN-10: 0029182301
Pagini: 240
Dimensiuni: 152 x 229 x 18 mm
Greutate: 0.37 kg
Ediția:1
Editura: Free Press
Colecția Free Press

Notă biografică

John P. Kotter is Chairman of the Organizational Behavior and Human Resource Management Area at the Harvard Business School. The winner of two McKinsey Awards from the Harvard Business Review, he is the author of six books, including Power and Influence (also published by The Free Press).

Cuprins

Contents

Preface to the Paperback Edition

Preface

1. INTRODUCTION

The Participants in the Study

A Few Examples: Gaines, Thompson, and Richardson

The Findings and Their Presentations: Some Initial Comments

The Organization of the Book

The Major Themes


2. THE GENERAL MANAGEMENT JOBS: KEY CHALLENGES AND DILEMMAS

The Jobs, the Context and the Emergent Demands

Job Demands I: Challenges and Dilemmas Associated with the Responsibilities

Job Demands II: Challenges and Dilemmas Associated with the Relationships

The Overall Demands: A Summary


Differences in Job Demands

Seven Different Kinds of GM Jobs

Different Business and Corporate Settings: The Impact of Size, Age, Performance Level, and Other Factors


Summary and Discussion

3. THE GENERAL MANAGERS: PERSONAL AND BACKGROUND CHARACTERISTICS

Common Personal Characteristics

Basic Personality

Knowledge and Relationships

Job-related Reasons for the Similarities


Common Background Characteristics

Childhood Family Environment

Educational and Career Experiences

Possible Reasons for the Background Similarities


Differences in Personal and Background Characteristics

Age-related Differences

Job-related Reasons for Individual Differences

Main Factors Creating Misfits


Summary and Discussion

4. GENERAL MANAGERS IN ACTION: PART I -- SIMILARITIES IN BEHAVIOR

The Approach

Agenda Setting

Network Building

Execution: Getting Networks to Implement Agendas


Underlying Reasons for the Basic Approach

Forces Behind the Agenda-setting Process

Forces Behind the Network-building Process

Forces Behind the Execution Process


Manifestations of This Approach in Daily Behavior

The Twelve Visible Patterns in How They Use Their Time

A Specific Example


Job-related Reasons for the Similarities

Patterns Directly Related to Their Approach to the Job

The Efficiency of Seemingly Inefficient Behavior


Summary and Discussion

5. GENERAL MANAGERS IN ACTION: PART II -- DIFFERENCES IN BEHAVIOR

The Basic Patterns

The Range of Differences

Antecedents


Tom Long

The Job and Its Context

Tom

Tom's Approach to the Job

Daily Behavior


Richard Papolis

The Job and Its Context

Richard

Richard's Approach to the Job

Daily Behavior

Long and Papolis: A Few Final Observations


Differences in Behavior, Their Antecedents, and Performance

Summary and Discussion

f0 6. SUMMARY, DISCUSSION, AND IMPLICATIONS FOR INCREASING GM PERFORMANCE

Summary

Job Demands

The Personal Characteristics of Effective General Managers

Similarities in the Behavior of Effective General Managers

Differences in Behavior

The Overall Findings: A Summary Comment


Implications for Corporate Selection, Development, and Staffing Practices

Finding GMs: Insiders or Outsiders

Developing GMs

Designing and/or Selecting Training Programs

Matching People and Jobs


Implications for Managing General Managers

Helping New GMs Get Up to Speed

The Role of Formal Planning and Performance Appraisal

Allowing Appropriate Differences

Minimizing the "I Can Do Anything" Syndrome


Implications for Formal Education

Admissions

The Curriculum

Career Management

Broadening Perspectives


Implications for Management Theory and Research

Key Implications for Managerial Behavior Theory

Key Implications for Research Topics

Key Methodological Implications


APPENDIX A THE STUDY

The Process of Inquiry

An Example of the Methodology in Action

The Process in Retrospect: A Few Reflections


APPENDIX B INTERVIEW GUIDES

For Associates of the GMs

For the General Managers

APPENDIX C QUESTIONNAIRES

The Strong-Campbell

The Occupational Scales

Other Scales


The Background Questionnaire

APPENDIX D RÉSUMÉS FOR THE GENERAL MANAGERS

Gerald Allen

Bob Anderson

John Cohen

Dan Donahue

Frank Firono

Terry Franklin

Chuck Gaines

Paul Jackson

Tom Long

Jack Martin

Richard Papolis

Richard Poullin

Michael Richardson

B.J. Sparksman

John Thompson

APPENDIX E APPRAISING GM PERFORMANCE

The Method Employed

The Rating

Notes

Bibliography

Index

Recenzii

The Washington Post ...must reading...
Carol T. Schreiber General Electric Company Kotter's landmark portrayal of general managers at work offers new insights about actual managerial performance. He documents the importance of "growing up in a business" for career development and business competence...Most important, by identifying and depicting the most effective managers in his study, he documents the value of different approaches to management. His work represents a monumental contribution to all who educate, advise, select and evaluate general managers -- and to general managers themselves.
Andrew Heiskell Former Chairman of the Board and CEO, Time, Inc. Excellent. Kotter is describing the real world of general managers rather than the theoretical portrait which rarely matches any business activity I've ever known. All business school students should read The General Managers.
Rosemary Stewart Oxford Centre for Management Studies author of Managers and Their Jobs This is a path-breaking contribution to our knowledge of the work and behavior of general managers. Most importantly John Kotter analyzes the implications of the differences as well as the similarities in the behavior of general managers he studied. He destroys the myth of the professional manager who can be successful in any organization.
The Washington Post Well-documented, powerful, thorough...valuable for aspiring managers...must reading for board members and owners of companies looking for leaders.