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Decision Support Systems a Critical Success Factor for IT-Governance

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en Limba Engleză Paperback – 14 Sep 2012
IT-Governance has a major impact not only on IT management but also and foremost in the Enterprises performance and control. Business uses IT agility, flexibility and innovation to pursue its objectives and to sustain its strategy. However being it more critical to the business, compliance forces IT on the opposite way of predictability, stability and regulations. Adding the current economical environment and the fact that most of the times IT departments are considered cost centres, IT-Governance decisions become more important and critical. This research intends to provide an answer to IT-Governance requirements using Data Driven Decision Support Systems based on dimensional models. To address this research opportunity we have considered IT-Governance research (Peter Weill), best practises (ITIL), Body of Knowledge (PMBOK) and frameworks (COBIT). Key IT-Governance processes (Change Management, Incident Management, Project Development and Service Desk Management) were studied and key process stakeholders were interviewed. Based on the facts gathered, dimensional models (data marts) were modelled and developed to answer to key improvement requirements on each IT-Governance process.
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Specificații

ISBN-13: 9783848440726
ISBN-10: 3848440725
Pagini: 152
Dimensiuni: 152 x 229 x 9 mm
Greutate: 0.23 kg
Editura: LAP LAMBERT ACADEMIC PUBLISHING AG & CO KG
Colecția LAP Lambert Academic Publishing

Notă biografică

Higher Education Teacher and IT Management Specialist. Currently working at the Portuguese Financial Institution that invests the most in IT I've been able to learn and work in many projects related to IT (IT Data Warehouse, IT Business Monitoring, CMMI, IT Project Portfolio Management and IT Balanced Scorecard among others).